Frequently Asked Questions

TAG's Technical Support Call Center is manned 24-hours-a-day by certified TAG Production Line Engineers. TAG's global presence extends to WORLDWIDE on-site system setup and on-site technical support. For more information, contact TAG Technical Coordinator's at 1-877-TAG-TECH (824-8324).


Preventive Maintenance
Preventive maintenance for TAG® systems


Receiver Related Problems
Possible additional problems if drives do not go back on line


Seagate Support
How can I determine if the disc drive I have has gone bad?
Follow this link for troubleshooting guides and more FAQs.
http://www.seagate.com/support/disc/


SSR-128 - Procedure for Flushing RAID Cache
Flushing RAID Cache
Lost Delayed Write Error
Trouble Shooting Multiple Drive Failures
Placing the failed hard drive back on line


SSR-256
Can’t access Monitor Utility through hyper terminal
“Battery in Use” led stays lit after shutdown
Inaccessible data or write faults
Cannot access your data


SSR-4000
Default SSR-4000 Settings
Creating a Logical Drive
Setting up a Global Spare


Sun Solaris Machines
Forgot the Firmware password?
Which version of Solaris supports USB devices?
Unit boots up with no hard drives present & RAID alarm sounds (LSI Logic cards)
System Voltage out of range error during boot up
Processor taken off line during boot up
Unit turns On & Off without pressing any switches or removing power source


TDN
Memory Retest
Processor Retest
Boots to a blank screen
Operating system not found
Stalls in WIN 2K3 loading screen
Preventive Maintenance - Components


Video
Why am I not getting any video?


Windows NT
Windows NT does not see hard drives during load

Last Modified: Monday, March 17, 2008