TAG: Tech Support - Frequently Asked Questions - SSR-256

Frequently Asked Questions

TAG's Technical Support Call Center is manned 24-hours-a-day by certified TAG Production Line Engineers. TAG's global presence extends to WORLDWIDE on-site system setup and on-site technical support. For more information, contact TAG Technical Coordinator's at 1-877-TAG-TECH (824-8324).

SSR-256

Inaccessible data or write faults

Problem: Your back up battery may be drained.

Solution: Check “Environmental Status” of the battery voltage under the “System Information” field in the hyper terminal Main Menu. Back up battery voltage should be at a “normal” status. If it is not you may need to trickle charge the battery. To charge the battery select “Setup Parameters “field in Main Menu of hyper terminal; select “ System Parameters” and set UPS parameter to “installed.” This will trickle charge your battery.